Last updated: June 2026
At Apex Vault Media (hereinafter “the Agency,” “we,” “us,” or “our”), we take the privacy of our clients and visitors very seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, hire our design, web development, or audiovisual production services, or when you communicate with us.
By using our services or interacting with us, you accept the practices described in this policy.
To provide you with our services and process your requests efficiently, we may collect the following types of information:
Contact Information: First name, last name, company name, email address, phone number, and shipping address (necessary for shipping custom merchandise).
Billing Information: Bank account information, credit cards, or third-party payment platforms (such as Stripe, PayPal, Zelle, etc.). Note: We do not directly store your card details; these are processed securely by our certified payment gateway providers.
Project Materials (Assets): Logos, images, texts, videos, and access passwords to servers or web platforms (necessary for web development or audiovisual editing) that you voluntarily provide to us.
Browsing Data: IP address, browser type, cookies, and website usage data collected automatically to improve the user experience.
We use the collected information for legitimate business and operational purposes, including:
Providing, designing, producing, and delivering the contracted services (flyers, videos, websites, merchandise, etc.).
Processing your payments (the 50% upfront deposit and the remaining 50% final payment).
Contacting you for revisions, project changes, or notifications regarding delays and inactivity.
Sending updates about changes to our Terms and Conditions or this Privacy Policy.
Improving the security of our business and preventing fraud or operational incidents.
Apex Vault Media does not sell, rent, or trade your personal information with third parties. We only share information under the following limited circumstances:
Service Providers: We share data with trusted third parties who help us operate our business (for example, payment gateways, web hosting services, project management tools, or custom merchandise shipping companies). These third parties are legally obligated to protect your data.
Legal Requirements: We will disclose information if required to do so by United States law, or in response to a court order or legitimate government processes.
Security: We implement standard commercial technical, administrative, and physical security measures to protect your information against unauthorized access, loss, or alteration. Passwords or access credentials provided for website development are treated with strict confidentiality and are deleted from our internal records once the project is delivered.
Retention: We will retain your contact information and project history for as long as necessary to fulfill our contractual, legal, and tax obligations, or to resolve disputes.
Depending on the U.S. state in which you reside (for example, if you are a California resident under the CCPA/CPRA), you may have the following rights:
Right to Access: To know what personal information we have collected about you.
Right to Rectification: To request the correction of inaccurate personal data.
Right to Deletion: To request that we delete your personal information, subject to certain legal exceptions (such as the retention of invoices for tax purposes).
To exercise any of these rights, you can contact us through our official email.
Our website may use “cookies” to improve your browsing experience. Cookies allow us to remember your preferences and analyze web traffic. You can configure your browser to refuse all cookies; however, some features of our website may not function properly without them.
As with our Terms and Conditions, Apex Vault Media reserves the right to modify this Privacy Policy at any time to reflect changes in our operational or legal practices, or to protect ourselves from new security incidents. The “Last updated” date at the beginning of the document will indicate when the latest changes were made. Your continued use of our services constitutes your acceptance of the updated policy.
If you have questions, concerns, or complaints about how we handle your privacy and personal data, you can contact us at:
Apex Vault Media
contacto@apexvaultmedia.com